616-207-3434

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to
peakheatingcooling.com, and Peak Heating and Cooling and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Peak Heating and Cooling include peakheatingcooling.com. The Peak Heating and Cooling website is a Home Service site. By using the Peak Heating and Cooling website, you consent to the data practices described in this statement.

Collection of your Personal Information
In order to better provide you with products and services offered, Peak Heating and Cooling may collect personally identifiable information, such as your:

  • First and Last Name
  • Mailing Address
  • Email Address
  • Phone Number

Peak Heating and Cooling may also collect anonymous demographic information, which is not unique to you, such as your:

We do not collect any personal information about you unless you voluntarily provide it to us.
However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information
Peak Heating and Cooling collects and uses your personal information to operate and deliver the services you have requested.

Peak Heating and Cooling may also use your personally identifiable information to inform you of other products or services available from Peak Heating and Cooling and its affiliates.

Sharing Information with Third Parties
Peak Heating and Cooling does not sell, rent or lease its customer lists to third parties.

Peak Heating and Cooling may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Peak Heating and Cooling, and they are required to maintain the confidentiality of your information.

Peak Heating and Cooling may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Peak Heating and Cooling or the site; (b) protect and defend the rights or property of Peak Heating and Cooling; and/or (c) act under exigent circumstances to protect the personal safety of users of Peak Heating and Cooling, or the public.

Tracking User Behavior
Peak Heating and Cooling may keep track of the websites and pages our users visit within Peak Heating and Cooling, in order to determine what Peak Heating and Cooling services are the most popular. This data is used to deliver customized content and advertising within Peak Heating and Cooling to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Peak Heating and Cooling. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Peak Heating and Cooling website.

Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if
it is necessary to:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.
  • Complete the transaction for which the personal information was collected, fulfill the
    terms of a written warranty or product recall conducted in accordance with federal
    law, provide a good or service requested by you, or reasonably anticipated within the
    context of our ongoing business relationship with you, or otherwise perform a contract
    between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal
    activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right
    of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the
    public interest that adheres to all other applicable ethics and privacy laws, when our
    deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on
    your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is
    compatible with the context in which you provided the information.

Children Under Thirteen
Peak Heating and Cooling does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement
Peak Heating and Cooling reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
Peak Heating and Cooling welcomes your questions or comments regarding this Statement of
Privacy. If you believe that Peak Heating and Cooling has not adhered to this Statement, please
contact Peak Heating and Cooling at:

Peak Heating and Cooling
3682 Northridge Drive Northwest
Grand Rapids, Michigan 49544

Email Address:
emailsupport@peakheatingcooling.com

Telephone number:
2312377969

Effective as of September 21, 2023